Safety & Support

Our investment into safety is unmatched

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Safety and Support

We’ve spent 30 years preparing for your trip, our focus on safety and support never stands still. We’re proud of an investment of $850,000 over the last 3 years in the continued development of our industry-leading operational support for teams in the field, and in our preparation before teams even set foot on the plane.

There’s a lot to talk about.

Our depth of provision is what sets us apart. The key pillars of our approach are below, so please, watch our safety video.

We can even book in a demo for your classroom or office.

Safety and Support School Expeditions

Safety and Support

How we stay safe

Back up if it's needed

Our industry-leading Operations Centre with integrated technology puts all of our medical and support networks at the touch of a button. Working in partnership with International SOS, we can put our teams in a direct conference call with multilingual doctors who are on standby. Speed of response during an incident is vital and our bespoke incident management software gives us fast access to information about our teams, their itineraries and the support networks around them. Communication is key, that is why every team carries an emergency beacon, smartphone and satellite technology to reach us by any means. Our Operations Centre is staffed with a dedicated, full-time team trained in incident management.

Insurance and medical assistance

An independent partnership with our international medical and security team, means their first priority is us, not an insurance company. But we also have a comprehensive insurance policy with cover for everything from medical expenses and repatriations to lost passports. Our trips are fully bonded by ATOL and IATA, protecting our groups against unforeseen events. World Challenge offers the highest level of financial protection, we're part of the Travelopia adventure group.

Student preparation

You probably appreciate the effort that getting ready to go on holiday takes, imagine an expedition! That's why we take the lead with preparation before departure through medical and fitness screening and training. We'll deliver training wherever it's appropriate to ensure teams are ready to go and we'll help teams get a handle on where they're going, explore teamwork, safety, health and hygiene might look like on trip.

Intelligence and auditing

We don't leave things to chance & round the clock government and private security advice informs all our planning. We have developed a unique auditing system to monitor the safety and professionalism of all of our in-country partners; it's used to continually screen all pre-booked transport, accommodation and activities. Things change, so to make sure we stay informed we conduct recces of our technical activities, such as trekking and white water rafting, and use a live feed from our leaders in the field.

Government recommendations

We always work in line with the latest advice from the US Department of State and recommend you also keep yourself informed. Check the links below regularly for the latest travel advice and for information about security, local laws, passport and visa information, so you understand how things differ from home. We recommend you visit the Center for Disease Control and Prevention for up-to-date advice on staying safe and healthy abroad. You will need to research vaccinations and medical requirements for your destination and visit a travel health clinic before you go. Don't worry, we'll be prompting you all the way but feel it's important you have access to impartial information.

Visit the Center for Disease Control and Prevention website
Visit the U.S Department of State travel website

You are in expert hands

To shape our approach and stay current with good practice, we've hired subject matter experts. Our consultants have outstanding credentials, from medicine and mountaineering to emergency planning. You are also in the hands of our experienced leaders and supported by an established network of partners in-country. Our team is unrivalled. Don't just take our word for it, we've been externally assessed and earned accreditation from leading bodies such as the British Safety Council and British Standard 8848.

Meet our experts

Dr Jon Dallimore

Trip Medicine Consultant
Dr. Jon's expedition experience started 25 years ago, living and working in the field from jungles to altitude as a doctor and expedition leader. He's an International Mountain Leader and a General Practitioner in the Emergency Department.

Deb Cook

Water Activity Consultant
20 years paddling has seen career highlights including captaining the Ladies White Water Rafting Team and competing in six World Championships. Deb has worked as a raft and kayak guide and leads expeditions around the world.

Dr Katie Geary

International Medical Assistance Consultant
Katie is the Medical Director at International SOS. She started her career as a General Practitioner and went on to become a consultant physician in Public Health and communicable disease control.

Mac Mackay

Mountain Activities & Safety Consultant
Decades of experience make Mac an expert in mountaineering and managing risk in adventurous and remote environments. Whilst serving as an officer in the Army, he was appointed as a Subject Matter Expert by the Ministry of Defense.

Stuart Skinner

Mental Health Consultant
Now publicly funded, 10 years ago Stu committed to delivering mental health training. Involved in government campaigns to break the stigma around mental health, he has featured in multiple international documentaries.

Alistair MacDonald

Crisis Communications Consultant
A former award-winning BBC TV reporter and producer for over 20 years, Alistair now specializes in crisis news management training for schools. Working with over 200 schools he has helped with issues as wide-ranging as missing pupils and suicides.

Stuart Morris

Global Operations Director
Mountains and adventure will always be in Stu's blood, having grown through the business as a trainee instructor, expedition leader and now director. Experience in the field shapes our collaborative approach to safety and our strength comes from Stu's ability to build a growing network of experts.

Our accreditations

You're in good hands

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  • Region: North America